Contact Support
Barcelonastuff Apartments
Rambla Poblenou 117, escalera B, 1-4ª
marc@barcelonastuff.com
+34 663 86 50 96
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+34 663 86 50 96
Barcelonastuff Apartments
Faqs
Hello, how can we help you?
You shall get to our SEARCH engine at the home page. Please you first choose DESTINATION (BARCELONA or TARRAGONA) and the add check in and check out dates and number of guests (specifying adults and babies). Then there will be listed the available apartments for the requested dates. You just need to click in it and proceed with the reservation process. 20% of the total amount must be paid upfront, with a valid credit card.
Once you have confirmed your reservation you can send us an email to inform us about your arrival time in Barcelona. We will meet in the apartment at the time we agree. Please keep in mind that there is a surcharge for the late check ins.
For reservations in Barcelona apartments: Check-in time is from 2:00 p.m. and check-out is until 11:00 a.m. Late check in time is 22h and the fee is 30€.
For reservations at l'Ametlla de Mar apartments: the standard check-in time is 3:00 p.m. and check-out is until 12:00 noon. Late check ins are considered after 21h, with a cost of 20€ until 23h. After 23h the late check in fee is 35€.
In both cases, if you inform us that you arrive earlier, you can and the apartment is already available, we will do everything possible to stay earlier.
And if on the day of your departure you would like to stay longer, please contact us by email or phone and we will do our best to help you.
Neighbourhood respect:
It is very important to respect the noise level (people, music) after 9.00 pm (21:00). Parties and meetings are not permitted on the terraces or at the entrance. This is the most important situation and we are not flexible about it.:
Security:
Always close the door to the street and after entering or leaving, always make sure that the entrance to the apartment is locked. Do not open the porch door to anybody who is not staying in the apartment. If you lose the key to the apartment, you must pay €50 for the replacement.
Barcelonastuff is allowed to enter into the apartment during the rental period in case of need because of any device failure, which may cause problems to the own flat or any other surrounding flat.
Rubbish and common areas:
Do not leave rubbish or any other stuff (bikes, trolleys) in common areas or in the hall of the building. Rubbish should be placed inside a closed plastic bag and deposited in the refuse containers in the street, opposite the entrance.:
Smoking is not permitted:
It is absolutely forbidden to smoke inside of the apartment.:
Lights and Air Conditioning:
Turn off the air-conditioning and lights on leaving the apartment.:
Behaviour:
The lessee must behave in a civilised manner and respect the standards for proper neighbourly conduct.:
Cleaning:
On the day of the lessee's arrival, the apartment shall be clean, with towels and bed linen. On the day of departure, the apartment must be left in a reasonable state of cleanliness.
Identity of the other guests:
On the day of the lessee's arrival, and do to legal requirements, he shall sign a contract that includes information about the other persons who will be occupying the apartment.
Night visits to the apartment due to guest responsibility:If Barcelonastuff staff needs to move to your place after 22h because of an emergency related to a guest responsibility action, we will be charging you at least an amount of 30€, which will be addresses to pay the extra job of the night shift staff. E.G: improper behaviour at the flat, causing disturbances to the neighbours, loss of keys, keys forgotten at the interior of the flat, etc
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